For Cross Panda to fulfill your orders from ShopBase or Shopify stores, first you need to export them to a CSV file.
Then, import this file by following these steps below:
Go to My order on dashboard -> Import Orders.
Select your product identity
Click Load file -> upload the file from your computer -> Hit Import
If your file is valid, importing is successful. You will receive a message like this:
Our system will send importing results to you via email.
If your file isn't valid, error messages will pop up and show where the error is on the file. Here is an example:
Please check this table to find the scenario corresponding to the error message:
After editing your file, select Load new file and import as usual.
Note:
You can upload files exported from ShopBase and Shopify without editing following the template.
Imported order will be displayed in My orders/Waiting orders page. Filter by Imported orders option to find them.
You can search by Filename and delete imported orders that haven't been fulfilled yet.